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X-WR-CALDESC:Events for Contact Center 411
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DTSTART;VALUE=DATE:20240409
DTEND;VALUE=DATE:20240411
DTSTAMP:20231208T202044Z
CREATED:20231208T202044Z
LAST-MODIFIED:20231208T202044Z
UID:5949-1712620800-1712793599@www.contactcenter411.com
SUMMARY:2024 Remote Working Summit Dallas - April 9-10
DESCRIPTION:Two-day conference on WFH/Hybrid for Contact Centers\, Support Functions and Enterprise. \n  \nThe agenda: \n\nAmazing stories from leaders transforming their strategic and tactical initiatives to elevate the WFH/hybrid experience for contact center and support teams\nIncredibly clever reworks of onboarding\, engagement and social modes that inspire and connect remote and hybrid teams\nBreakout Sessions on IT\, Gamification\, New Hire Training\, Flexible Scheduling\, Sourcing and Hiring\nPanel Discussions on Sourcing\, Hiring\, Onboarding\, and Future of WFH/Hybrid for Contact Centers\nVendor Spotlights\nTwo fun evening socials and lunch for making lots of new connections\n150+ attendees\, 25+ speakers\, ideal for networking and making new connections
URL:https://www.contactcenter411.com/event/2024-remote-working-summit-dallas-april-9-10/
LOCATION:Dallas\, TX\, Dallas\, TX
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DTSTART;VALUE=DATE:20231016
DTEND;VALUE=DATE:20231020
DTSTAMP:20230224T114211Z
CREATED:20230224T114211Z
LAST-MODIFIED:20230224T114211Z
UID:5490-1697414400-1697759999@www.contactcenter411.com
SUMMARY:ICMI's Call Center Expo
DESCRIPTION:
URL:https://www.contactcenter411.com/event/icmis-call-center-expo/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231010
DTEND;VALUE=DATE:20231013
DTSTAMP:20230217T040202Z
CREATED:20230217T040202Z
LAST-MODIFIED:20230217T040202Z
UID:5477-1696896000-1697155199@www.contactcenter411.com
SUMMARY:PACE ACX 2023
DESCRIPTION:
URL:https://www.contactcenter411.com/event/pace-acx-2023/
LOCATION:Charlotte\, NC
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230521
DTEND;VALUE=DATE:20230524
DTSTAMP:20230217T040325Z
CREATED:20230217T040325Z
LAST-MODIFIED:20230217T040325Z
UID:5481-1684627200-1684886399@www.contactcenter411.com
SUMMARY:PACE Washington Summit 2023
DESCRIPTION:
URL:https://www.contactcenter411.com/event/pace-washington-summit-2023/
LOCATION:Washington\, D.C.
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230426
DTEND;VALUE=DATE:20230428
DTSTAMP:20230314T193418Z
CREATED:20230314T193309Z
LAST-MODIFIED:20230314T193418Z
UID:5507-1682467200-1682639999@www.contactcenter411.com
SUMMARY:Call & Contact Center Expo 2023
DESCRIPTION:
URL:https://www.contactcenter411.com/event/call-contact-center-expo/
LOCATION:Las Vegas Convention Center\, Las Vegas\, NV
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20230308
DTEND;VALUE=DATE:20230310
DTSTAMP:20221110T002718Z
CREATED:20221110T002718Z
LAST-MODIFIED:20221110T002718Z
UID:5400-1678233600-1678406399@www.contactcenter411.com
SUMMARY:2023 Remote Working Summit
DESCRIPTION:
URL:https://www.contactcenter411.com/event/2023-remote-working-summit/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20221024
DTEND;VALUE=DATE:20221028
DTSTAMP:20220507T172101Z
CREATED:20220507T172101Z
LAST-MODIFIED:20220507T172101Z
UID:5273-1666569600-1666915199@www.contactcenter411.com
SUMMARY:ICMI Contact Center Expo
DESCRIPTION:
URL:https://www.contactcenter411.com/event/icmi-contact-center-expo-5/
LOCATION:Omni Orlando Resort at Championsgate\, Championsgate\, FL\, United States
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20221009
DTEND;VALUE=DATE:20221012
DTSTAMP:20220507T172115Z
CREATED:20220507T172115Z
LAST-MODIFIED:20220507T172115Z
UID:5271-1665273600-1665532799@www.contactcenter411.com
SUMMARY:PACE ACX'22 - Annual Convention & Expo
DESCRIPTION:
URL:https://www.contactcenter411.com/event/pace-acx22-annual-convention-expo/
LOCATION:FL
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20220720
DTEND;VALUE=DATE:20220722
DTSTAMP:20220509T163231Z
CREATED:20220509T163231Z
LAST-MODIFIED:20220509T163231Z
UID:5277-1658275200-1658447999@www.contactcenter411.com
SUMMARY:In-Person Workshop: Work from Home/Hybrid Best Practices
DESCRIPTION:
URL:https://www.contactcenter411.com/event/in-person-workshop-work-from-home-hybrid-best-practices/
LOCATION:Hilton Garden Inn Denver Cherry Creek\, 600 South Colorado Blvd\, Denver\, CO\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20210907
DTEND;VALUE=DATE:20210911
DTSTAMP:20210113T155250Z
CREATED:20210113T155250Z
LAST-MODIFIED:20210113T155250Z
UID:3068-1630972800-1631318399@www.contactcenter411.com
SUMMARY:ICMI Contact Center Expo
DESCRIPTION:
URL:https://www.contactcenter411.com/event/icmi-contact-center-expo-4/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20210525T080000
DTEND;TZID=America/New_York:20210525T170000
DTSTAMP:20210525T215327Z
CREATED:20210525T215327Z
LAST-MODIFIED:20210525T215327Z
UID:3073-1621929600-1621962000@www.contactcenter411.com
SUMMARY:PACE ACX '21
DESCRIPTION:
URL:https://www.contactcenter411.com/event/pace-acx-21/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20201013
DTEND;VALUE=DATE:20201015
DTSTAMP:20200430T222208Z
CREATED:20200430T222208Z
LAST-MODIFIED:20200430T222208Z
UID:3048-1602547200-1602719999@www.contactcenter411.com
SUMMARY:ICMI Contact Center Expo: A Digital Experience
DESCRIPTION:
URL:https://www.contactcenter411.com/event/icmi-contact-center-expo-3/
LOCATION:FL
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20201012
DTEND;VALUE=DATE:20201015
DTSTAMP:20200227T182859Z
CREATED:20200227T182859Z
LAST-MODIFIED:20200227T182859Z
UID:3041-1602460800-1602719999@www.contactcenter411.com
SUMMARY:ICMI Contact Center Connections
DESCRIPTION:Patty Caron\nICMI Event Director\npatty.caron@informa.com
URL:https://www.contactcenter411.com/event/icmi-contact-center-connections/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20200823
DTEND;VALUE=DATE:20200826
DTSTAMP:20191119T212846Z
CREATED:20191119T212846Z
LAST-MODIFIED:20191119T212846Z
UID:3007-1598140800-1598399999@www.contactcenter411.com
SUMMARY:PACE ACX '20
DESCRIPTION:
URL:https://www.contactcenter411.com/event/pace-acx-20/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20200806T090000
DTEND;TZID=America/New_York:20200806T120000
DTSTAMP:20200715T152511Z
CREATED:20200715T152511Z
LAST-MODIFIED:20200715T152511Z
UID:3062-1596704400-1596715200@www.contactcenter411.com
SUMMARY:Customer Contact Strategies - Work From Home: 101 Virtual Class (8/6)
DESCRIPTION:This class is designed for contact center organizations/leaders who are newer to work from home\, running larger WFH operations than they were ready for\, and have a keen interest in fully leveraging all (or most) of the benefits that WFM has to offer. \nMichele Rowan\, industry leader in WFH for contact centers and former VP of Performance Management for Hilton Worldwide leads and facilitates the class. \nVirtual Class Topics:\nHiring digitally and directly to home\nGetting employees engaged from the start\, and keeping them that way\nCritical skills for front line leaders\, and helping them get there\nTeam building activities that work\nVirtual learning – simplified\nFormat\nZoom meeting\nLive exchanges\nLive Q&A\nBreakouts \nFees: $195 first attendee\, $100 each additional attendee.
URL:https://www.contactcenter411.com/event/customer-contact-strategies-work-from-home-101-virtual-class-8-6/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20200721T090000
DTEND;TZID=America/New_York:20200721T120000
DTSTAMP:20200715T152311Z
CREATED:20200715T152311Z
LAST-MODIFIED:20200715T152311Z
UID:3059-1595322000-1595332800@www.contactcenter411.com
SUMMARY:Customer Contact Strategies - Work From Home: 101 Virtual Class (7/21)
DESCRIPTION:This class is designed for contact center organizations/leaders who are newer to work from home\, running larger WFH operations than they were ready for\, and have a keen interest in fully leveraging all (or most) of the benefits that WFM has to offer. \nMichele Rowan\, industry leader in WFH for contact centers and former VP of Performance Management for Hilton Worldwide leads and facilitates the class. \nVirtual Class Topics:\nHiring digitally and directly to home\nGetting employees engaged from the start\, and keeping them that way\nCritical skills for front line leaders\, and helping them get there\nTeam building activities that work\nVirtual learning – simplified\nFormat\nZoom meeting\nLive exchanges\nLive Q&A\nBreakouts \nFees: $195 first attendee\, $100 each additional attendee.
URL:https://www.contactcenter411.com/event/customer-contact-strategies-work-from-home-101-virtual-class/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20200310
DTEND;VALUE=DATE:20200312
DTSTAMP:20191206T000925Z
CREATED:20191206T000925Z
LAST-MODIFIED:20191206T000925Z
UID:3016-1583798400-1583971199@www.contactcenter411.com
SUMMARY:2020 Remote Working Summit
DESCRIPTION:•	20+ speakers on remote work\n•	200+ attendees from health care\, financial services\, travel\, consumer products\, media\, government\, tech support\n•	Six case studies from Fortune 1000 companies\n•	Six smaller breakout sessions for benchmarking on high impact areas\n•	Best in class technology and service providers\n•	2020 40-point benchmarking survey on remote work included in registration\n•	Topics covered are IT/Security\, HR\, Virtual Training\, Performance Management\, Communications\, Engagement\, Best Practices\, Virtual Coaching\, Flexible Scheduling
URL:https://www.contactcenter411.com/event/2020-remote-working-summit/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20191120
DTEND;VALUE=DATE:20191122
DTSTAMP:20190725T160509Z
CREATED:20190725T160509Z
LAST-MODIFIED:20190725T160509Z
UID:2981-1574208000-1574380799@www.contactcenter411.com
SUMMARY:Laguna Beach Work at Home Conference (Session 2)
DESCRIPTION:
URL:https://www.contactcenter411.com/event/laguna-beach-work-at-home-conference-session-2/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20191028
DTEND;VALUE=DATE:20191101
DTSTAMP:20190304T214417Z
CREATED:20190304T214417Z
LAST-MODIFIED:20190304T214417Z
UID:2907-1572220800-1572566399@www.contactcenter411.com
SUMMARY:Contact Center Connections
DESCRIPTION:
URL:https://www.contactcenter411.com/event/contact-center-connections/
LOCATION:FL
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20191016
DTEND;VALUE=DATE:20191018
DTSTAMP:20190725T160419Z
CREATED:20190725T160419Z
LAST-MODIFIED:20190725T160419Z
UID:2979-1571184000-1571356799@www.contactcenter411.com
SUMMARY:Laguna Beach Work at Home Conference
DESCRIPTION:
URL:https://www.contactcenter411.com/event/laguna-beach-work-at-home-conference/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190922
DTEND;VALUE=DATE:20190925
DTSTAMP:20190115T180610Z
CREATED:20190115T180610Z
LAST-MODIFIED:20190115T180610Z
UID:2890-1569110400-1569369599@www.contactcenter411.com
SUMMARY:2019 PACE Washington Summit
DESCRIPTION:
URL:https://www.contactcenter411.com/event/2019-pace-washington-summit/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190807
DTEND;VALUE=DATE:20190809
DTSTAMP:20190403T221654Z
CREATED:20190403T221654Z
LAST-MODIFIED:20190403T221654Z
UID:2913-1565136000-1565308799@www.contactcenter411.com
SUMMARY:Denver Work at Home Conference
DESCRIPTION:
URL:https://www.contactcenter411.com/event/denver-work-at-home-conference-3/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190513
DTEND;VALUE=DATE:20190517
DTSTAMP:20180807T204726Z
CREATED:20180807T204726Z
LAST-MODIFIED:20180807T204726Z
UID:2831-1557705600-1558051199@www.contactcenter411.com
SUMMARY:ICMI Contact Center Expo
DESCRIPTION:
URL:https://www.contactcenter411.com/event/icmi-contact-center-expo-2/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Phoenix:20190331T080000
DTEND;TZID=America/Phoenix:20190403T170000
DTSTAMP:20190115T180137Z
CREATED:20190115T180137Z
LAST-MODIFIED:20190115T180137Z
UID:2885-1554019200-1554310800@www.contactcenter411.com
SUMMARY:PACE’s Annual Convention and Expo (ACX'19)
DESCRIPTION:
URL:https://www.contactcenter411.com/event/paces-annual-convention-and-expo-acx19/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190305
DTEND;VALUE=DATE:20190307
DTSTAMP:20181102T204901Z
CREATED:20181102T204901Z
LAST-MODIFIED:20181102T204901Z
UID:2849-1551744000-1551916799@www.contactcenter411.com
SUMMARY:2019 Remote Working Summit
DESCRIPTION:
URL:https://www.contactcenter411.com/event/2019-remote-working-summit/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20181114
DTEND;VALUE=DATE:20181116
DTSTAMP:20180818T160412Z
CREATED:20180818T160412Z
LAST-MODIFIED:20180818T160412Z
UID:2836-1542153600-1542326399@www.contactcenter411.com
SUMMARY:Work at Home Conference (2)
DESCRIPTION:
URL:https://www.contactcenter411.com/event/work-at-home-conference-2-2/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20181112
DTEND;VALUE=DATE:20181115
DTSTAMP:20180807T204558Z
CREATED:20180807T204558Z
LAST-MODIFIED:20180807T204558Z
UID:2829-1541980800-1542239999@www.contactcenter411.com
SUMMARY:ICMI Contact Center Demo
DESCRIPTION:
URL:https://www.contactcenter411.com/event/icmi-contact-center-demo-2/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20181016
DTEND;VALUE=DATE:20181018
DTSTAMP:20180818T160321Z
CREATED:20180818T160321Z
LAST-MODIFIED:20180818T160321Z
UID:2834-1539648000-1539820799@www.contactcenter411.com
SUMMARY:Work at Home Conference
DESCRIPTION:
URL:https://www.contactcenter411.com/event/work-at-home-conference-2/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180718
DTEND;VALUE=DATE:20180720
DTSTAMP:20180417T205953Z
CREATED:20180417T205953Z
LAST-MODIFIED:20180417T205953Z
UID:2807-1531872000-1532044799@www.contactcenter411.com
SUMMARY:Denver Work at Home Conference - July 18-19
DESCRIPTION:
URL:https://www.contactcenter411.com/event/denver-work-at-home-conference-2/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180521
DTEND;VALUE=DATE:20180525
DTSTAMP:20171115T204150Z
CREATED:20171115T204150Z
LAST-MODIFIED:20171115T204150Z
UID:2775-1526860800-1527206399@www.contactcenter411.com
SUMMARY:ICMI Contact Center Expo
DESCRIPTION:
URL:https://www.contactcenter411.com/event/icmi-contact-center-expo/
LOCATION:FL
END:VEVENT
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