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DTSTART;VALUE=DATE:20160404
DTEND;VALUE=DATE:20160407
DTSTAMP:20160126T161906Z
CREATED:20160126T161906Z
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UID:2548-1459728000-1459987199@www.contactcenter411.com
SUMMARY:2016 Society of Workforce Planning Professionals Annual Conference
DESCRIPTION:
URL:https://www.contactcenter411.com/event/2016-society-of-workforce-planning-professionals-annual-conference/
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DTSTART;VALUE=DATE:20160216
DTEND;VALUE=DATE:20160219
DTSTAMP:20151105T033818Z
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LAST-MODIFIED:20151105T033818Z
UID:2502-1455580800-1455839999@www.contactcenter411.com
SUMMARY:2016 Remote Working Summit
DESCRIPTION:
URL:https://www.contactcenter411.com/event/2016-remote-working-summit/
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DTSTART;VALUE=DATE:20160126
DTEND;VALUE=DATE:20160130
DTSTAMP:20151029T143128Z
CREATED:20151029T143128Z
LAST-MODIFIED:20151029T143128Z
UID:2496-1453766400-1454111999@www.contactcenter411.com
SUMMARY:Call Center Week
DESCRIPTION:
URL:https://www.contactcenter411.com/event/17th-annual-six-sigma-process-improvement-summit-2016/
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DTSTART;VALUE=DATE:20151206
DTEND;VALUE=DATE:20151210
DTSTAMP:20150820T201832Z
CREATED:20150820T201832Z
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UID:2480-1449360000-1449705599@www.contactcenter411.com
SUMMARY:Call Center Summit Middle East
DESCRIPTION:
URL:https://www.contactcenter411.com/event/call-center-summit-middle-east/
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DTSTART;VALUE=DATE:20151111
DTEND;VALUE=DATE:20151113
DTSTAMP:20150828T034735Z
CREATED:20150828T034735Z
LAST-MODIFIED:20150828T034735Z
UID:2487-1447200000-1447372799@www.contactcenter411.com
SUMMARY:Work at Home Conference
DESCRIPTION:
URL:https://www.contactcenter411.com/event/work-at-home-conference/
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DTSTART;VALUE=DATE:20151026
DTEND;VALUE=DATE:20151029
DTSTAMP:20150820T201652Z
CREATED:20150820T201652Z
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UID:2479-1445817600-1446076799@www.contactcenter411.com
SUMMARY:Global Contact Center Excellence
DESCRIPTION:
URL:https://www.contactcenter411.com/event/global-contact-center-excellence/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20151019
DTEND;VALUE=DATE:20151022
DTSTAMP:20150805T192618Z
CREATED:20150805T192618Z
LAST-MODIFIED:20150805T192618Z
UID:2466-1445212800-1445471999@www.contactcenter411.com
SUMMARY:ICMI Contact Center Demo & Conference
DESCRIPTION:
URL:https://www.contactcenter411.com/event/icmi-contact-center-demo-conference/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20150930
DTEND;VALUE=DATE:20151003
DTSTAMP:20150820T201450Z
CREATED:20150820T201450Z
LAST-MODIFIED:20150820T201450Z
UID:2478-1443571200-1443830399@www.contactcenter411.com
SUMMARY:Call Center Summit - Public Sector
DESCRIPTION:
URL:https://www.contactcenter411.com/event/call-center-summit-public-sector/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20150928
DTEND;VALUE=DATE:20151001
DTSTAMP:20150820T201249Z
CREATED:20150820T201249Z
LAST-MODIFIED:20150820T201249Z
UID:2477-1443398400-1443657599@www.contactcenter411.com
SUMMARY:11th Contact Centre Canada | Summit
DESCRIPTION:
URL:https://www.contactcenter411.com/event/11th-contact-centre-canada-summit/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20150928
DTEND;VALUE=DATE:20151001
DTSTAMP:20150805T224515Z
CREATED:20150805T224515Z
LAST-MODIFIED:20150805T224515Z
UID:2473-1443398400-1443657599@www.contactcenter411.com
SUMMARY:Execs in the Know - CRS Seattle
DESCRIPTION:
URL:https://www.contactcenter411.com/event/execs-in-the-know-crs-seattle/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20150922
DTEND;VALUE=DATE:20150925
DTSTAMP:20150805T224038Z
CREATED:20150805T224038Z
LAST-MODIFIED:20150805T224038Z
UID:2468-1442880000-1443139199@www.contactcenter411.com
SUMMARY:2015 QATC Annual Conference
DESCRIPTION:
URL:https://www.contactcenter411.com/event/2015-qatc-annual-conference/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20150615
DTEND;VALUE=DATE:20150620
DTSTAMP:20150219T044725Z
CREATED:20150219T044725Z
LAST-MODIFIED:20150219T044725Z
UID:2431-1434326400-1434758399@www.contactcenter411.com
SUMMARY:Call Center Week 2015
DESCRIPTION:
URL:https://www.contactcenter411.com/event/call-center-week-2015/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20150504
DTEND;VALUE=DATE:20150508
DTSTAMP:20141119T032732Z
CREATED:20141119T032732Z
LAST-MODIFIED:20141119T032732Z
UID:2425-1430697600-1431043199@www.contactcenter411.com
SUMMARY:ICMI Contact Center Expo and Conference
DESCRIPTION:
URL:https://www.contactcenter411.com/event/icmi-contact-center-expo-and-conference/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20150217
DTEND;VALUE=DATE:20150220
DTSTAMP:20141106T220615Z
CREATED:20141106T220615Z
LAST-MODIFIED:20141106T220615Z
UID:2407-1424131200-1424390399@www.contactcenter411.com
SUMMARY:2015 Remote Working Summit
DESCRIPTION:20+ Speakers on Remote Working\nFebruary 17-19 Dallas\nEnterprise mobility\, contact centers at home and support functions at home are transforming the way work gets done\, and delivering brilliant efficiencies.\n•	Six innovative case studies by Fortune 1000 leaders\n•	Seven breakout sessions on high impact strategies\n•	Twelve game changing technologies and services\n•	Two hundred industry stakeholders\n•	Six months of benchmarking packed into two days
URL:https://www.contactcenter411.com/event/2015-remote-working-summit/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20150126
DTEND;VALUE=DATE:20150131
DTSTAMP:20141118T014131Z
CREATED:20141118T014131Z
LAST-MODIFIED:20141118T014131Z
UID:2423-1422230400-1422662399@www.contactcenter411.com
SUMMARY:The Future Contact Center Summit
DESCRIPTION:Formerly known as Call Center Summit\, The Future Contact Center Summit is celebrating a decade of forward thinking and we are uniting the best minds in the industry to bring you the most innovative\, action packed event experience. Taking place January 26-30\, 2015 at the Omni Orlando Resort\, the summit will bring together 650+ attendees who represent the customer services industry. Download the Agenda >> http://bit.ly/1vKBZey Request via Email >> enquiry@iqpc.com with the subject line “10TFCCS-Agenda Request (CCIQ)” [3 Easy Ways to Register] Register Online: http://bit.ly/1oNj6Dz Email: enquiry@iqpc.com Call: 1-800-882-8684
URL:https://www.contactcenter411.com/event/the-future-contact-center-summit/
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DTSTART;VALUE=DATE:20141202
DTEND;VALUE=DATE:20141206
DTSTAMP:20140903T212926Z
CREATED:20140903T212926Z
LAST-MODIFIED:20140903T212926Z
UID:2303-1417478400-1417823999@www.contactcenter411.com
SUMMARY:10th Contact Center Summit North America
DESCRIPTION:
URL:https://www.contactcenter411.com/event/10th-contact-center-summit-north-america/
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BEGIN:VEVENT
DTSTART;TZID=America/Phoenix:20141103T080000
DTEND;TZID=America/Phoenix:20141105T170000
DTSTAMP:20140613T223830Z
CREATED:20140613T223830Z
LAST-MODIFIED:20140613T223830Z
UID:2229-1415001600-1415206800@www.contactcenter411.com
SUMMARY:ICMI Contact Center Demo and Conference
DESCRIPTION:
URL:https://www.contactcenter411.com/event/icmi-contact-center-demo-and-conference/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20140924
DTEND;VALUE=DATE:20140927
DTSTAMP:20140903T174358Z
CREATED:20140903T174358Z
LAST-MODIFIED:20140903T174358Z
UID:2301-1411516800-1411775999@www.contactcenter411.com
SUMMARY:2014 Quality and Assurance Training Connection (QATC) Annual Conference
DESCRIPTION:
URL:https://www.contactcenter411.com/event/2014-quality-and-assurande-training-connection-qatc-annual-conference/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20140922
DTEND;VALUE=DATE:20140925
DTSTAMP:20140710T032202Z
CREATED:20140710T032202Z
LAST-MODIFIED:20140710T032202Z
UID:2242-1411344000-1411603199@www.contactcenter411.com
SUMMARY:10th Edition Customer Response Summit
DESCRIPTION:
URL:https://www.contactcenter411.com/event/10th-edition-customer-response-summit/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20140724
DTEND;VALUE=DATE:20140725
DTSTAMP:20140626T080318Z
CREATED:20140626T080318Z
LAST-MODIFIED:20140626T080318Z
UID:2236-1406160000-1406246399@www.contactcenter411.com
SUMMARY:Contact Center and Customer Experience Management Event - Charlotte\, NC
DESCRIPTION:CCNG International Inc. is pleased to announce the next Charlotte regional event of the 2014 Improving the Customer Experience series of events. This event will be hosted on July 24\, 2014 by CCNG member AXA at their contact center operations located at 8501 IBM Drive\, Suite 150\, Charlotte NC.
URL:https://www.contactcenter411.com/event/contact-center-and-customer-experience-management-event-charlotte-nc/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20140717
DTEND;VALUE=DATE:20140718
DTSTAMP:20140626T080032Z
CREATED:20140626T080032Z
LAST-MODIFIED:20140626T080032Z
UID:2234-1405555200-1405641599@www.contactcenter411.com
SUMMARY:Contact Center and Customer Experience Management Event - Oklahoma City\, OK
DESCRIPTION:CCNG International Inc. is pleased to announce the next event of the 2014 Improving the Customer Experience event series hosted on July 17\, 2014 by CCNG member Teleflora at their contact center operations located at 3737 NW 34th Street\, Oklahoma City OK.
URL:https://www.contactcenter411.com/event/contact-center-and-customer-experience-management-event-oklahoma-city-ok/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20140704
DTEND;VALUE=DATE:20140705
DTSTAMP:20140613T180147Z
CREATED:20140613T180147Z
LAST-MODIFIED:20140613T180147Z
UID:2228-1404432000-1404518399@www.contactcenter411.com
SUMMARY:July 4 Independence Day
DESCRIPTION:
URL:https://www.contactcenter411.com/event/july-4-independence-day/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20140609
DTEND;VALUE=DATE:20140613
DTSTAMP:20140114T015551Z
CREATED:20140114T015551Z
LAST-MODIFIED:20140114T015551Z
UID:2161-1402272000-1402617599@www.contactcenter411.com
SUMMARY:Call Center Week 2014
DESCRIPTION:
URL:https://www.contactcenter411.com/event/call-center-week-2014/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20140506
DTEND;VALUE=DATE:20140510
DTSTAMP:20130910T094403Z
CREATED:20130910T094403Z
LAST-MODIFIED:20130910T094403Z
UID:2154-1399334400-1399679999@www.contactcenter411.com
SUMMARY:ICMI 2014 Contact Center Expo and Conference
DESCRIPTION:
URL:https://www.contactcenter411.com/event/icmi-2014-contact-center-expo-and-conference/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20140428
DTEND;VALUE=DATE:20140502
DTSTAMP:20140114T015757Z
CREATED:20140114T015757Z
LAST-MODIFIED:20140114T015757Z
UID:2163-1398643200-1398988799@www.contactcenter411.com
SUMMARY:Call Center Canada 2014
DESCRIPTION:
URL:https://www.contactcenter411.com/event/call-center-canada-2014/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20140427
DTEND;VALUE=DATE:20140501
DTSTAMP:20140402T085534Z
CREATED:20140402T085534Z
LAST-MODIFIED:20140402T085534Z
UID:2193-1398556800-1398902399@www.contactcenter411.com
SUMMARY:SOCAP International 2014 Symposium
DESCRIPTION:
URL:https://www.contactcenter411.com/event/socap-international-2014-symposium/
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BEGIN:VEVENT
DTSTART;TZID=America/Phoenix:20140415T080000
DTEND;TZID=America/Phoenix:20140417T170000
DTSTAMP:20140212T022733Z
CREATED:20140212T022733Z
LAST-MODIFIED:20140212T022733Z
UID:2171-1397548800-1397754000@www.contactcenter411.com
SUMMARY:Society of Workforce Planning Professionals (SWPP) 12th Annual Conference
DESCRIPTION:View the full agenda of over 65 sessions specific to WFM\, and register at the discounted early bird rate by February 28th at: http://www.SWPP.org/Annual-Conference
URL:https://www.contactcenter411.com/event/society-of-workforce-planning-professionals-swpp-12th-annual-conference/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20140204
DTEND;VALUE=DATE:20140206
DTSTAMP:20131104T234504Z
CREATED:20131104T234504Z
LAST-MODIFIED:20131104T234504Z
UID:2157-1391472000-1391644799@www.contactcenter411.com
SUMMARY:2014 Remote Working Summit Dallas
DESCRIPTION:
URL:https://www.contactcenter411.com/event/2014-remote-working-summit-dallas/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20140121
DTEND;VALUE=DATE:20140125
DTSTAMP:20130910T094158Z
CREATED:20130910T094158Z
LAST-MODIFIED:20130910T094158Z
UID:2150-1390262400-1390607999@www.contactcenter411.com
SUMMARY:Future Call Center Summit
DESCRIPTION:
URL:https://www.contactcenter411.com/event/future-call-center-summit/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20131104
DTEND;VALUE=DATE:20131108
DTSTAMP:20121010T232032Z
CREATED:20121010T232032Z
LAST-MODIFIED:20121010T232032Z
UID:1995-1383523200-1383868799@www.contactcenter411.com
SUMMARY:Contact Center Conference Expo Fall 2013
DESCRIPTION:
URL:https://www.contactcenter411.com/event/contact-center-conference-expo-fall-2013/
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