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X-WR-CALNAME:Contact Center 411
X-ORIGINAL-URL:https://www.contactcenter411.com
X-WR-CALDESC:Events for Contact Center 411
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DTSTART:20100101T000000
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DTSTART;VALUE=DATE:20130409
DTEND;VALUE=DATE:20130412
DTSTAMP:20130404T203528Z
CREATED:20130404T203528Z
LAST-MODIFIED:20130404T203528Z
UID:2098-1365465600-1365724799@www.contactcenter411.com
SUMMARY:SWPP Annual Conference
DESCRIPTION:The SWPP (Society of Workforce Planning Professionals) Annual Conference provides specific\, focused sessions on solid\, applicable workforce management techniques to improve various call center operations areas\, such as scheduling efficiencies\, forecasting models\, daily access management\, staffing models\, WFM\, and leadership training. Learn more and register at: http://www.cvent.com/d/2cqdxm
URL:https://www.contactcenter411.com/event/swpp-annual-conference-2/
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DTSTART;VALUE=DATE:20130318
DTEND;VALUE=DATE:20130322
DTSTAMP:20121206T094532Z
CREATED:20121206T094532Z
LAST-MODIFIED:20121206T094532Z
UID:2088-1363564800-1363910399@www.contactcenter411.com
SUMMARY:Contact Center Conference & Expo 2013
DESCRIPTION:This conference offers multiple high quality sessions which allow you to tailor your experience to receive the education and best practices you want most. Attend and take back to the office the information you need to address the issues you face every day as a contact center professional.
URL:https://www.contactcenter411.com/event/contact-center-conference-expo-2013-2/
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DTSTART;VALUE=DATE:20130318
DTEND;VALUE=DATE:20130322
DTSTAMP:20121010T231913Z
CREATED:20121010T231913Z
LAST-MODIFIED:20121010T231913Z
UID:1993-1363564800-1363910399@www.contactcenter411.com
SUMMARY:Contact Center Conference Expo Spring 2013
DESCRIPTION:
URL:https://www.contactcenter411.com/event/contact-center-conference-expo-2013/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20130211
DTEND;VALUE=DATE:20130214
DTSTAMP:20121101T213155Z
CREATED:20121101T213155Z
LAST-MODIFIED:20121101T213155Z
UID:1998-1360540800-1360799999@www.contactcenter411.com
SUMMARY:Emerging Customer Response Channels - Customer Response Summit 5
DESCRIPTION:Register now for the Customer Response Summit 5 in Bonita Springs\, FL \nThis conference will discuss how to create an effective multi-channel customer experience strategy with Keynote Speaker Scott Monty from Ford Motor Company.
URL:https://www.contactcenter411.com/event/emerging-customer-response-channels-customer-response-summit-5/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20130122
DTEND;VALUE=DATE:20130126
DTSTAMP:20120629T004709Z
CREATED:20120629T004709Z
LAST-MODIFIED:20120629T004709Z
UID:1940-1358812800-1359158399@www.contactcenter411.com
SUMMARY:IQPC Call Center Summit
DESCRIPTION:
URL:https://www.contactcenter411.com/event/iqpc-call-center-summit/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20121009
DTEND;VALUE=DATE:20121013
DTSTAMP:20120619T013831Z
CREATED:20120619T013831Z
LAST-MODIFIED:20120619T013831Z
UID:1928-1349740800-1350086399@www.contactcenter411.com
SUMMARY:ICMI-Call Center Demo & Conference
DESCRIPTION:
URL:https://www.contactcenter411.com/event/icmi-call-center-demo-conference-3/
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BEGIN:VEVENT
DTSTART;TZID=America/Phoenix:20120925T130000
DTEND;TZID=America/Phoenix:20120925T150059
DTSTAMP:20120925T234720Z
CREATED:20120925T234720Z
LAST-MODIFIED:20120925T234720Z
UID:1983-1348578000-1348585259@www.contactcenter411.com
SUMMARY:Webinar: Making Workforce Optimization Your Best Business Partner
DESCRIPTION:Workforce management doesn’t just impact the contact center! Attend this webinar to learn how the entire organization can benefit from an effective workforce optimization strategy. We’ll show you how the contact center\, IT\, and other department executives can share information\, work together\, and deliver a more cost effective customer experience. \nJoin us live and take away:  \n\nThe information and metrics your contact center should deliver to other areas of the organization\nThe tricks to sharing the total cost of ownership – the ROI secret behind workforce optimization\nThe advantages of cloud versus premise-based solutions\n\nWorkforce optimization can impact revenue\, costs\, and customer loyalty. When used correctly\, it can be a competitive advantage for the entire organization! \nRegister Now: http://www.icmi.com/Resources/Webinars/2012/Qtr3/Making-Workforce-Optimization-Your-Best-Business-Partner
URL:https://www.contactcenter411.com/event/webinar-making-workforce-optimization-your-best-business-partner/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20120925
DTEND;VALUE=DATE:20120927
DTSTAMP:20120619T013644Z
CREATED:20120619T013644Z
LAST-MODIFIED:20120619T013644Z
UID:1923-1348531200-1348703999@www.contactcenter411.com
SUMMARY:IQPC-Customer Experience Exchange\, North America
DESCRIPTION:
URL:https://www.contactcenter411.com/event/iqpc-customer-experience-exchange-north-america/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20120730
DTEND;VALUE=DATE:20120802
DTSTAMP:20120619T013551Z
CREATED:20120619T013551Z
LAST-MODIFIED:20120619T013551Z
UID:1922-1343606400-1343865599@www.contactcenter411.com
SUMMARY:IQPC-Customer Experience in Social Media
DESCRIPTION:
URL:https://www.contactcenter411.com/event/iqpc-customer-experience-in-social-media/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20120605
DTEND;VALUE=DATE:20120609
DTSTAMP:20120127T204648Z
CREATED:20120127T204648Z
LAST-MODIFIED:20120127T204648Z
UID:1878-1338854400-1339199999@www.contactcenter411.com
SUMMARY:IQPC Call Center Week
DESCRIPTION:
URL:https://www.contactcenter411.com/event/iqpc-call-center-week/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20120507
DTEND;VALUE=DATE:20120511
DTSTAMP:20111202T000449Z
CREATED:20111202T000449Z
LAST-MODIFIED:20111202T000449Z
UID:1875-1336348800-1336694399@www.contactcenter411.com
SUMMARY:ICMI ACCE Conference and Expo 2012
DESCRIPTION:Seattle\, WA
URL:https://www.contactcenter411.com/event/icmi-acce-conference-and-expo-2012/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20120423
DTEND;VALUE=DATE:20120427
DTSTAMP:20111202T000415Z
CREATED:20111202T000415Z
LAST-MODIFIED:20111202T000415Z
UID:1874-1335139200-1335484799@www.contactcenter411.com
SUMMARY:Contact Center Conference and Expo 2012/CCA
DESCRIPTION:Orlando\, FL
URL:https://www.contactcenter411.com/event/contact-center-conference-and-expo-2012cca/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20120307
DTEND;VALUE=DATE:20120310
DTSTAMP:20110528T091041Z
CREATED:20110528T091041Z
LAST-MODIFIED:20110528T091041Z
UID:1301-1331078400-1331337540@www.contactcenter411.com
SUMMARY:SWPP Annual Conference
DESCRIPTION:Sponsored by Society of Workforce Planning Professionals.
URL:https://www.contactcenter411.com/event/swpp-annual-conference/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20120123
DTEND;VALUE=DATE:20120127
DTSTAMP:20111202T000139Z
CREATED:20111202T000139Z
LAST-MODIFIED:20111202T000139Z
UID:1872-1327276800-1327622399@www.contactcenter411.com
SUMMARY:Call Center Summit/IQPC
DESCRIPTION:Orlando\, FL
URL:https://www.contactcenter411.com/event/call-center-summitiqpc/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20111025
DTEND;VALUE=DATE:20111027
DTSTAMP:20110528T090914Z
CREATED:20110528T090914Z
LAST-MODIFIED:20110528T090914Z
UID:1299-1319500800-1319673540@www.contactcenter411.com
SUMMARY:International Contact Center Summit
DESCRIPTION:Sponsored by IQPC.
URL:https://www.contactcenter411.com/event/international-contact-center-summit/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20111013
DTEND;VALUE=DATE:20111017
DTSTAMP:20111013T124757Z
CREATED:20111013T124757Z
LAST-MODIFIED:20111013T124757Z
UID:1297-1318464000-1318809540@www.contactcenter411.com
SUMMARY:ICMI Call Center Demo & Conference
DESCRIPTION:Sponsored by ICMI
URL:https://www.contactcenter411.com/event/icmi-call-center-demo-conference/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20111003
DTEND;VALUE=DATE:20111007
DTSTAMP:20111003T130502Z
CREATED:20111003T130502Z
LAST-MODIFIED:20111003T130502Z
UID:1295-1317600000-1317945540@www.contactcenter411.com
SUMMARY:Contact Center Conference-Fall 2011
DESCRIPTION:Sponsored by the Contact Center Association
URL:https://www.contactcenter411.com/event/contact-center-conference-fall-2011/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20110613
DTEND;VALUE=DATE:20110617
DTSTAMP:20110613T123221Z
CREATED:20110613T123221Z
LAST-MODIFIED:20110613T123221Z
UID:1293-1307923200-1308268740@www.contactcenter411.com
SUMMARY:ICMI/ACCE Conference & Expo
DESCRIPTION:Sponsored by ICMI
URL:https://www.contactcenter411.com/event/icmiacce-conference-expo/
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