The SWPP (Society of Workforce Planning Professionals) Annual Conference provides specific, focused sessions on solid, applicable workforce management techniques to improve various call center operations areas, such as scheduling efficiencies, forecasting models, daily access management, staffing models, WFM, and leadership training. Learn more and register at: http://www.cvent.com/d/2cqdxm

Mystery Metrics: 4 New #'s Leaders Use  5 Key Measures Of Customer Experience How To Track Social and Show the ROI Leverage Metrics With Mgt, Mktg, & Agents Actions To Take When Critical Metics Suffer   http://ci26.actonsoftware.com/acton/rif/3034/e-007a-1307/-/l-tst:0/l-tst/showPreparedMessage

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