Mystery Metrics: 4 New #'s Leaders Use  5 Key Measures Of Customer Experience How To Track Social and Show the ROI Leverage Metrics With Mgt, Mktg, & Agents Actions To Take When Critical Metics Suffer   http://ci26.actonsoftware.com/acton/rif/3034/e-007a-1307/-/l-tst:0/l-tst/showPreparedMessage

Click here to learn more.

View the full agenda of over 65 sessions specific to WFM, and register at the discounted early bird rate by February 28th at: http://www.SWPP.org/Annual-Conference